Shipping & Delivery Policy

1. Processing time

We process and dispatch orders within 1–2 business days (Monday to Friday, excluding public holidays). During busy periods this may extend slightly; if so, we will let you know by email.

2. Shipping cost

Shipping is charged at a flat rate calculated at checkout based on your delivery address. Orders over $55 qualify for free shipping. All charges are in US Dollars.

3. Delivery estimates

• United Kingdom: typically 2–4 business days after dispatch.
• Europe and North America: typically 5–10 business days.
• Rest of world: typically 8–15 business days.

These are estimates, not guarantees. The window shown at checkout reflects your specific address.

4. Tracking

Once your order ships, we email a tracking number and a link so you can follow your parcel. If you have not received tracking within three business days of ordering, contact us.

5. Duties and taxes

Orders shipped outside the United Kingdom may be subject to import duties or taxes set by the destination country. These are not included in the order total and are the responsibility of the recipient. Please check your local rules before ordering.

6. Damaged or lost parcels

If your parcel arrives damaged, email us within 48 hours with a photo and your order number and we will arrange a replacement or refund. If tracking shows no movement for an unusually long time, contact us and we will open an enquiry with the carrier.

7. Incorrect address or undeliverable parcels

Please check your delivery address carefully at checkout. If a parcel is returned to us as undeliverable because of an incorrect address or a missed delivery, we will contact you to arrange re-delivery; an additional shipping charge may apply.

8. Contact

VT HEATING LIMITED · 78 The Green, Twickenham, Middlesex, TW2 5AG, United Kingdom. Email support@vtheating.shop or call +44 7865015953.