Privacy Policy

1. Who we are

This store is operated by VT HEATING LIMITED, a company registered in England and Wales under company number 05194896, with its registered office at 78 The Green, Twickenham, Middlesex, TW2 5AG, United Kingdom. In this policy, "we", "us" and "Vtheating" refer to this company. We are the data controller for the personal data described here.

For any privacy question, contact us at support@vtheating.shop or +44 7865015953.

2. What data we collect

We collect only what we need to run the store and fulfil orders:

• Order data: name, delivery and billing address, email, phone number and the items you buy.
• Payment data: handled directly by our payment processors (Stripe and PayPal). We receive a confirmation and the last digits of your card, never your full card number.
• Enquiry data: the details you submit through our contact or bulk-order forms.
• Technical data: basic analytics such as pages visited and device type, collected to keep the site working and secure.

3. How we use your data

• To process, fulfil and deliver your orders.
• To provide customer support and respond to enquiries.
• To prevent fraud and keep payments secure.
• To meet our legal and accounting obligations (for example, keeping invoices).
• To send service emails about your order. We only send marketing email if you opt in, and you can unsubscribe at any time.

4. Legal bases (GDPR)

Where the UK GDPR and EU GDPR apply, we rely on: performance of a contract (to fulfil your order); legitimate interests (to secure and improve the store); legal obligation (to keep transaction records); and consent (for optional marketing and the contact forms).

5. Sharing your data

We share data only with service providers who help us run the store, under contract and only as needed: payment processors (Stripe, PayPal), shipping carriers, and hosting and analytics providers. We do not sell your personal data. We may disclose data where required by law.

6. International transfers

Some providers may process data outside your country. Where we transfer personal data internationally, we use providers that offer appropriate safeguards such as standard contractual clauses.

7. Data retention

We keep order and transaction records for as long as needed to fulfil the order and to meet legal and tax requirements (generally up to six years). Enquiry data is kept only as long as needed to handle your request.

8. Your rights

Under GDPR you can request access, correction, deletion, restriction or portability of your data, and you can object to certain processing or withdraw consent. Under the California Consumer Privacy Act (CCPA), California residents can request disclosure or deletion of personal information and opt out of any "sale" of personal information — we do not sell personal information. To exercise any right, email support@vtheating.shop. You may also complain to your local data protection authority.

9. Cookies

We use essential cookies to run the store and keep your cart, and limited analytics cookies to understand how the site is used. You can control cookies through your browser settings.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be posted here with the date it took effect.