Frequently asked questions
Quick answers about ordering, shipping, payment and returns. Can't find what you need? Our team is one message away.
Orders & payment
What currency are prices in?+
All prices and charges are in US Dollars (USD). Your bank may convert to your local currency at their rate if your card is held in another currency.
How can I pay?+
You can pay by credit or debit card through Stripe, or with PayPal. Payment is taken securely at checkout; we never see or store your full card details.
Can I change or cancel my order?+
If your order has not yet been dispatched, email support@vtheating.shop with your order number and we will do our best to amend or cancel it.
Shipping & delivery
How much is shipping?+
Shipping is a flat rate calculated at checkout, and it is free on orders over $55. The exact cost depends on your delivery address.
How long will my order take?+
Orders are processed within 1–2 business days. Delivery time then depends on your location; an estimated window is shown at checkout and a tracking number is emailed once your order ships.
Do you ship internationally?+
Yes. We ship worldwide where carriers allow. Any import duties or taxes are the responsibility of the recipient and are not included in the order total.
Products & returns
Are wall-mounted items easy to fit?+
Yes. Wall-mounted pieces include anchors and a paper template, and the product page lists the weight capacity. Always fix into a stud or use the supplied anchors on a sound surface.
What is your return policy?+
Unused, unassembled items in their original packaging can be returned within 14 days of delivery. See the Refund & Returns Policy for full details and exclusions.
What if my item arrives damaged?+
Email us within 48 hours of delivery with a photo and your order number. We will arrange a free replacement or refund for items damaged in transit.